FAQ
Quick answers about registration, wallet and bookings
Everything you need to know before getting started
Select a question to view the answer. If you cannot find what you need, contact the TH Booking team directly.
Who can register on the platform?
Registration is for travel companies and agencies. Every application is reviewed before approval.
How is an agent account activated?
After submission, our team reviews the company details. Once approved, you receive an email notification and can sign in.
Are current fares and bookings live?
The platform is connected to the flight provider’s UAT environment. Search results are live within UAT, but bookings and tickets are not valid for travel until production is activated.
How do I search for a flight?
After approval, open the agent dashboard, select the departure and arrival airports, date and passengers, then run the search.
How does the agency wallet work?
The wallet shows the balance, credit limit, available booking amount and a complete financial history.
How do I submit a top-up request?
From the agent dashboard, enter the amount, transfer method and reference. The request remains under review until approved.
Can a booking be cancelled?
In the demo environment, an administrator can cancel the booking, return the amount to the wallet and record the refund.
Does the platform store payment-card data?
The demo platform does not collect payment-card data. Use fictional passenger data only during testing.
How do I contact support?
You can call +964 773 666 1117 or email us at info@thbooking.online.